Return & Refund Policy

At Cristiano Aillen, we want you to receive the product you ordered in good condition. This policy explains how to report an issue and how eligible returns, replacements, and refunds are handled.

1 When You Can Request a Return or Replacement

You may contact us if an item arrives damaged, defective, incomplete, or different from the item ordered. Please report the issue within 48 hours of delivery so we can review it promptly. This reporting window does not limit any rights you may have under applicable consumer protection law.

Requests for reasons other than damage, defect, missing parts, or an incorrect item will be reviewed according to the product listing and applicable law. A return or replacement is not guaranteed for change-of-mind requests unless stated on the product page or required by law.

2 How to Raise a Request

1. Visit our Contact Us page and share your order number.
2. Explain the issue and identify the affected item.
3. Include clear photographs or an unboxing video, if available, to help us assess the request.
4. Keep the product, packaging, accessories, and invoice until the request is reviewed. Please do not send an item back before our support team provides return instructions.

3 Review and Resolution

We will review the information provided and may ask for additional details. Depending on the issue, product availability, and applicable law, the resolution may be a replacement, repair, or refund.

Where a replacement is approved and available, delivery is generally estimated at 8–10 days after approval and processing. This is an estimate and may vary by location, stock, and courier service.

4 Refunds

Once a refund is approved, we generally initiate it within 5–7 business days. Prepaid-order refunds are normally sent to the original payment method. For Cash on Delivery (COD) orders, we may request valid bank-account or UPI details to process an approved refund. The time taken for the funds to appear may depend on the payment provider or bank.

Cancellation before dispatch and refunds for returned, defective, damaged, or incorrect items are handled according to the circumstances of the order, our Cancellation Policy, and applicable law. A COD order being cancelled does not itself require a payment refund if no payment was collected.

5 Return Shipping

For an approved return involving a damaged, defective, or incorrect item, we will provide return instructions and explain the applicable shipping arrangement. We will not ask you to bear return shipping costs where applicable law requires us to cover them. For other return requests, any applicable shipping cost will be communicated before the return proceeds.

6 Items That Cannot Be Returned Due to Customer-Caused Damage

Requests may be declined where inspection reasonably establishes that the reported issue resulted from accidental or physical damage, misuse, unauthorized repair or modification, or ordinary wear and tear after delivery. This does not affect rights relating to a genuine manufacturing defect or any rights provided by applicable law.

7 Contact

For return or refund assistance, use our Contact Us page and include your order number. Please refer to our Cancellation Policy and Shipping Policy for related information.

Cristiano Aillen may update this policy from time to time. The latest version will be published on this page. Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded under applicable Indian consumer protection laws.